Terms of service

NOVA LABS

COMMERCIAL TERMS OF SERVICE

Last updated: September 2026

These Commercial Terms of Service apply to creative production, campaign production, creative partnerships, annual partnerships and related professional services supplied by Nova Labs.

Nova Labs provides its commercial services primarily to companies, organisations, institutions, professionals and other parties acting for business purposes.

These Terms operate alongside the specific commercial agreement for each engagement.

1. CONTRACT STRUCTURE

Each Nova Labs engagement may consist of one or more of the following:

• a signed proposal;
• statement of work;
• production agreement;
• creative partnership agreement;
• annual partnership agreement;
• written order confirmation;
• applicable product or partnership scope;
• approved change order;
• these Commercial Terms.

The specific signed commercial agreement defines the scope, investment, duration and commercial structure of the engagement.

Where documents conflict, the following order of priority applies:

1. signed bespoke agreement or statement of work;
2. approved written change order;
3. written order confirmation;
4. these Commercial Terms;
5. applicable website product or partnership information.

Website information describes available commercial structures but does not independently create a contractual obligation, reserve production capacity or guarantee acceptance by Nova Labs.

2. ACCEPTANCE OF AN ENGAGEMENT

An enquiry, discovery call, proposal or quotation does not bind Nova Labs to accept an engagement.

An engagement becomes confirmed only when the requirements specified by Nova Labs have been completed, which may include:

• written acceptance by Nova Labs;
• signature of the applicable agreement or proposal;
• receipt of the required initial or full payment in cleared funds;
• approval of essential production requirements;
• confirmation of production feasibility.

Nova Labs may decline, restructure or postpone a proposed engagement where timing, locations, scope, regulatory requirements, access, safety conditions or production circumstances are not reasonably workable.

3. INVESTMENT, VAT AND CURRENCY

The investment for each engagement is stated in the applicable proposal, agreement, order confirmation or product page.

Unless expressly stated otherwise:

• prices exclude VAT and similar applicable taxes;
• payments are due in the currency stated in the agreement;
• bank, transfer and currency-conversion costs charged to the client remain the client’s responsibility.

A payment schedule divides the timing of payment.

It does not divide a fixed partnership or production commitment into independently cancellable projects unless the signed agreement expressly states otherwise.

4. PAYMENT

The applicable payment structure is specified in the commercial agreement.

Nova Labs may require:

• full payment on confirmation;
• an initial contractual payment followed by instalments;
• milestone payments;
• another agreed payment structure.

All invoices and contractual payments must be paid by their stated due dates.

Nova Labs is not required to reserve production capacity, commence creative development, engage suppliers, travel, shoot, continue production or release final deliverables while an amount due remains unpaid.

Payment obligations already incurred are not suspended by internal client approval processes, management changes, budget changes or changes to the client’s commercial priorities.

5. LATE PAYMENT

Where an invoice or contractual instalment remains unpaid after its due date, Nova Labs may:

• suspend production or post-production;
• suspend delivery or usage rights;
• release unconfirmed future production dates;
• postpone milestones;
• recover legally permitted interest and reasonable collection costs.

A suspension caused by late payment does not make Nova Labs responsible for resulting changes to crew availability, suppliers, production windows or delivery dates.

6. THIRD-PARTY AND PRODUCTION EXPENSES

Unless expressly included in the agreed scope, the following may be charged separately:

• international or domestic travel;
• accommodation;
• local transportation;
• permits;
• visas;
• location fees;
• talent;
• casting;
• specialist crew;
• specialist equipment;
• equipment freight;
• set construction;
• styling;
• props;
• security;
• marine or aviation production;
• specialist insurance;
• music licensing;
• stock materials;
• shipping;
• local production services;
• translation;
• extended third-party licensing;
• extraordinary production requirements.

Nova Labs will obtain client approval before committing material external expenses where approval is required under the agreed production structure.

Once a third-party commitment becomes non-cancellable, the associated cost remains payable by the client.

7. PRODUCTION CAPACITY

Long-term Creative Partnerships reserve access to Nova Labs production capacity across the contracted period.

Capacity may include:

• creative direction;
• pre-production;
• production days;
• cinematography;
• photography;
• post-production;
• editing;
• colour grading;
• retouching;
• adaptations;
• campaign preparation;
• production coordination.

Capacity represents the maximum availability included within the applicable scope.

Unused capacity does not automatically convert into a cash refund, credit, extension or transfer beyond the contracted period unless Nova Labs agrees otherwise in writing.

The client remains responsible for providing sufficient access, approvals, decisions and commercial priorities to allow available production capacity to be deployed.

8. MULTI-LOCATION AND PORTFOLIO PRODUCTION

Where an engagement includes multiple properties, destinations, markets or locations, Nova Labs may allocate production capacity according to the agreed roadmap and commercial priorities.

Unless expressly guaranteed in writing:

• every location does not automatically receive an equal amount of production;
• every location does not automatically receive every deliverable type;
• production allocation may evolve according to launches, seasons, opportunities, operational realities and campaign requirements.

Material expansion beyond the agreed portfolio, territory or production assumptions may require a change order.

9. CREATIVE ROADMAPS

Long-term partnerships may operate through a production or creative roadmap.

The roadmap provides structure for anticipated campaigns, production windows, launches, seasons, properties and commercial moments.

It may evolve reasonably throughout the engagement.

A material increase in scope remains subject to a change order.

10. PRODUCTION DATES

Production dates are confirmed subject to:

• payment status;
• crew availability;
• access;
• permits;
• locations;
• client approvals;
• reasonable production feasibility.

Tentative dates do not constitute guaranteed reservations unless confirmed by Nova Labs in writing.

Where a client delays confirmation, Nova Labs may allocate previously discussed dates to other productions.

11. RESCHEDULING

Client-requested rescheduling is subject to Nova Labs’ availability and written confirmation.

Nova Labs does not guarantee that the original crew, suppliers, equipment, talent, locations, travel arrangements, production dates or delivery schedule will remain available after rescheduling.

The client remains responsible for non-refundable expenses, supplier cancellation charges, travel changes, price increases and additional production costs caused by client-requested rescheduling.

Rescheduling does not automatically alter contractual payment dates.

12. WEATHER AND LOCATION CONDITIONS

Location-based production may depend on weather, sea conditions, natural light, property operations, governmental restrictions, local access and other circumstances outside Nova Labs’ control.

Nova Labs may reasonably adjust production timing, shot order, location, production method or schedule where necessary to protect safety or production quality.

Additional costs created by adverse conditions outside the agreed scope may require a change order.

13. CLIENT-REQUESTED PAUSES

A request to pause an active engagement requires Nova Labs’ written approval.

A pause does not automatically:

• extend a fixed contractual period;
• suspend payment dates;
• preserve reserved crew;
• preserve production windows;
• cancel committed third-party expenses.

Additional capacity-reservation or production costs may apply where a partnership is extended because of a client-requested pause.

14. CLIENT RESPONSIBILITIES

The client must provide the cooperation reasonably required to execute the engagement.

This includes:

• accurate project and business information;
• timely property and location access;
• necessary internal approvals;
• brand assets and guidelines;
• authorised decision-makers;
• consolidated feedback;
• access to relevant personnel;
• legally usable client-supplied materials;
• required factual or commercial claims;
• property permissions controlled by the client;
• reasonable production cooperation.

The client confirms that it has authority to commission Nova Labs and to provide materials made available to Nova Labs.

Client-caused delays may move production and delivery dates.

15. AUTHORISED CLIENT REPRESENTATIVE

The client should appoint a primary representative authorised to provide instructions, approvals and consolidated feedback.

Nova Labs may rely on instructions and approvals provided by that representative.

Where client stakeholders provide contradictory instructions, Nova Labs may pause affected work until one consolidated direction is provided.

16. SCOPE

The agreed scope may define:

• production days;
• films;
• photography;
• short-form assets;
• locations;
• markets;
• formats;
• production periods;
• distribution requirements;
• revision rounds;
• licensing;
• post-production;
• deliverables;
• campaign adaptations.

Quantities described as “up to” represent maximum scope ceilings and not guaranteed minimum quantities unless expressly stated otherwise.

17. CHANGE REQUESTS

Work outside the agreed scope requires written approval through a change order or supplemental agreement.

This may include:

• additional production days;
• additional locations;
• additional deliverables;
• major concept changes after approval;
• extensive recutting;
• new campaigns outside the agreed roadmap;
• expanded markets;
• new properties;
• rush delivery;
• additional formats;
• additional licensing;
• new production requirements.

18. CREATIVE DIRECTION

The client appoints Nova Labs for its creative judgment, visual direction and production expertise.

Nova Labs works within the agreed commercial objective and approved direction while retaining professional discretion over creative and technical execution.

A difference in subjective creative preference does not by itself constitute non-performance where Nova Labs has materially delivered the agreed scope and approved direction.

19. FEEDBACK AND REVISION ROUNDS

Included revision rounds are stated in the applicable scope or agreement.

Client feedback must be clear, consolidated and submitted within the agreed review period.

New creative direction introduced after earlier approval may constitute additional scope.

20. APPROVALS

Where Nova Labs requests approval of a concept, edit, selection, production decision or milestone, the client must respond within the agreed review period.

Late approvals may move subsequent production and delivery dates.

Nova Labs is not responsible for delays caused by pending client approval.

21. DELIVERY

Final deliverables are supplied through the format, platform or delivery method determined in the applicable scope.

Unless expressly included:

• raw footage;
• RAW photography;
• unedited materials;
• source files;
• editing project files;
• design working files;
• unused concepts;
• unused takes

are not client deliverables.

Nova Labs may withhold final delivery or usage rights while outstanding fees or approved expenses remain unpaid.

22. FILE STORAGE AND ARCHIVING

Nova Labs may retain working files and production materials for a reasonable internal archive period after final delivery.

Nova Labs does not guarantee indefinite storage of raw footage, source files, unused photography, project files or production backups.

The client remains responsible for maintaining its own secure archive of final delivered assets.

23. INTELLECTUAL PROPERTY

Nova Labs retains ownership of its:

• pre-existing intellectual property;
• production systems;
• workflows;
• methods;
• templates;
• internal tools;
• know-how;
• unused concepts;
• working materials;
• proprietary processes.

Ownership or usage rights in final commissioned deliverables are governed by the applicable agreement.

No right transfers before applicable payment obligations have been satisfied.

24. CLIENT USAGE RIGHTS

Client usage rights apply only as described in the signed agreement.

Rights may specify media, territory, duration, channels, brands, properties, markets, paid advertising, organic use, website use, internal use and sublicensing.

Third-party materials remain subject to their applicable licences.

25. THIRD-PARTY RIGHTS

Third-party materials may include music, talent likeness, stock media, fonts, locations, artwork, trademarks, technology and licensed creative elements.

Nova Labs does not grant rights it does not own or control.

26. CLIENT-SUPPLIED MATERIALS

The client warrants that materials it supplies may lawfully be used for the agreed production.

The client remains responsible for the accuracy and legality of client-supplied claims, trademarks, logos, footage, photography, product information, property information and promotional statements.

27. TALENT, GUESTS AND PROPERTY ACCESS

Responsibility for talent releases, location permissions and third-party permissions will be allocated in the applicable production plan or agreement.

Access to a property does not automatically provide permission to commercially feature every identifiable person, artwork, trademark or third-party element present there.

28. PORTFOLIO AND PUBLICITY

Unless otherwise agreed in writing, Nova Labs may identify the client and display completed publicly released work for:

• portfolio use;
• website;
• case studies;
• credentials;
• presentations;
• social channels;
• industry communications;
• awards submissions.

Nova Labs will respect agreed launch dates, embargoes and confidentiality restrictions.

29. CONFIDENTIALITY

Each party must protect confidential business, financial, strategic, technical and commercial information disclosed by the other party.

Confidentiality does not apply to information already lawfully public, independently known, lawfully obtained elsewhere or required to be disclosed by law.

30. EXCLUSIVITY

No category, territorial, competitor or industry exclusivity applies unless expressly agreed and priced in writing.

Any exclusivity arrangement must define its duration, territory, category, competitors and commercial scope.

31. CREW AND SUPPLIER RELATIONSHIPS

Nova Labs may perform services through employees, freelancers, production partners, specialist crew and independent suppliers.

Nova Labs remains responsible for managing the production structure it has contractually undertaken.

32. NON-SOLICITATION

The client must not knowingly bypass Nova Labs to directly engage key production personnel introduced specifically through an active engagement for substantially identical work where the purpose is to circumvent Nova Labs’ production relationship.

Any specific restriction remains subject to applicable law and may be further defined in the signed agreement.

33. AI AND PRODUCTION TECHNOLOGY

Nova Labs may use professional production technologies, software, automation and generative tools where appropriate.

Nova Labs will not knowingly use confidential client information to train publicly available generative models without permission.

Specific restrictions must be agreed before production.

34. NO PERFORMANCE GUARANTEE

Nova Labs provides creative strategy and production.

Unless expressly guaranteed in a signed agreement, Nova Labs does not guarantee:

• revenue;
• bookings;
• sales;
• reach;
• conversion rates;
• engagement;
• press coverage;
• awards;
• market share;
• return on advertising spend.

35. CLIENT CANCELLATION

Cancellation terms are governed first by the applicable signed agreement.

Where no bespoke cancellation structure exists, client-requested cancellation does not automatically create a right to reimbursement of work already performed, reserved production capacity, committed resources, non-refundable third-party expenses or fees already earned.

A payment schedule does not itself create cancellation points.

36. TERMINATION FOR MATERIAL BREACH

Either party may provide written notice where the other materially breaches the agreement.

Where the breach can reasonably be cured, the breaching party should receive a reasonable opportunity to remedy it before termination, unless immediate termination is legally justified.

37. EFFECT OF TERMINATION

Following termination:

• properly earned amounts remain payable;
• approved third-party commitments remain payable;
• outstanding invoices remain due;
• usage rights remain subject to payment status;
• confidentiality continues;
• provisions intended to survive continue to apply.

38. FORCE MAJEURE

Neither party is responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, extreme weather, fire, flood, public-health restrictions, war, civil unrest, governmental restrictions, border closures, transport shutdowns, major infrastructure failure and comparable events.

The parties will take reasonable steps to reduce disruption.

39. GENERAL HEALTH, SAFETY AND PERSONAL RESPONSIBILITY

Production environments may involve travel, unfamiliar properties, physical activity, professional equipment, water, vehicles, boats, aircraft, food, weather, crowds, heights, animals, outdoor environments and other ordinary or specialised production risks.

Every person participating in, attending or working around a Nova Labs production remains responsible for their own personal conduct, health, physical condition and compliance with reasonable safety instructions.

This includes:

• Nova Labs personnel;
• freelancers;
• contractors;
• models;
• actors;
• talent;
• client representatives;
• property employees;
• venue personnel;
• guests;
• suppliers;
• drivers;
• local production partners;
• other participants.

Each participant is responsible for communicating any relevant:

• allergy;
• intolerance;
• medical limitation;
• physical limitation;
• dietary restriction;
• medication concern;
• accessibility requirement;
• other condition that may materially affect safe participation.

Nova Labs does not provide medical advice and does not guarantee that any activity, food, environment, transport provider, property or independent service is suitable for every individual’s personal health circumstances.

Participants must not undertake an activity they reasonably believe they cannot perform safely.

40. PERSONAL INJURY, ILLNESS AND DEATH

Nova Labs takes reasonable safety precautions within areas under its control.

Participation in a production does not make Nova Labs the insurer of every person present.

To the fullest extent permitted by law, Nova Labs is not liable for injury, illness, accident, disability or death caused by circumstances outside its reasonable control or by the acts or omissions of another person.

This may include incidents arising from:

• a participant’s own conduct;
• negligence or recklessness of another participant;
• failure to follow safety instructions;
• undisclosed medical or physical conditions;
• client-controlled activities;
• property conditions outside Nova Labs’ control;
• independent transport providers;
• independent catering or hospitality providers;
• third-party suppliers;
• environmental or weather conditions;
• water, marine or outdoor activity;
• unauthorised equipment use.

Nothing in these Terms excludes liability where applicable law does not permit exclusion or limitation.

41. FOOD, ALLERGIES AND DIETARY REQUIREMENTS

Every participant remains responsible for communicating and managing their own food allergies, intolerances, dietary restrictions, medication interactions and similar requirements.

Where Nova Labs arranges or facilitates catering, meals, restaurants or hospitality, Nova Labs may communicate disclosed requirements to the relevant third-party provider.

Nova Labs does not independently manufacture, prepare or verify third-party food unless expressly agreed.

To the fullest extent permitted by law, Nova Labs is not responsible for adverse reactions caused by third-party food, drink, contamination, cross-contact, undisclosed allergies or errors by independent catering, restaurant, property or hospitality providers.

42. HIGH-RISK AND SPECIALISED ACTIVITIES

Certain creative concepts may involve increased physical or operational risk.

Examples include:

• swimming or underwater production;
• open-water activity;
• diving;
• boats or other marine activity;
• cliffs, rooftops or elevated locations;
• climbing;
• motor vehicles;
• motorcycles;
• cycling at speed;
• aircraft;
• helicopters;
• drones;
• horses or other animals;
• fire;
• pyrotechnics;
• stunts;
• weapons used as props;
• extreme sport;
• high-speed movement;
• difficult terrain;
• specialised machinery.

Nova Labs may require additional safety planning before participating in or directing such activity.

Depending on the production, Nova Labs may require:

• specialist operators;
• licensed professionals;
• safety personnel;
• stunt coordinators;
• lifeguards;
• marine professionals;
• permits;
• location approvals;
• additional insurance;
• waivers;
• medical clearance;
• protective equipment.

No participant may be required by Nova Labs to undertake an activity they reasonably believe presents an immediate and serious danger.

Nova Labs may modify, postpone or cancel a shot or activity where safety measures are inadequate.

The client’s preference for a creative result does not override a reasonable safety decision.

Where specialist safety requirements create additional costs, those costs fall outside the original scope unless expressly included.

43. ALCOHOL, DRUGS AND IMPAIRMENT

A person who appears materially impaired by alcohol, recreational drugs, medication or another substance may be prevented from participating where Nova Labs reasonably considers continued participation unsafe.

Nova Labs is not responsible for loss, injury or delay caused by undisclosed or unsafe impairment to the extent permitted by law.

44. EMERGENCIES

Nova Labs may contact emergency services or take other reasonable emergency action where it believes urgent assistance is needed.

Medical, hospital, evacuation, transport or other third-party emergency costs remain the responsibility of the relevant person, employer, insurer or contracting party unless applicable law requires otherwise.

Nova Labs does not guarantee the availability, response time or quality of independent emergency services.

45. PERSONAL PROPERTY

Every participant remains responsible for their own personal property.

This includes:

• phones;
• laptops;
• clothing;
• jewellery;
• bags;
• identification;
• vehicles;
• personal equipment;
• other belongings.

Nova Labs is not responsible for loss, theft or accidental damage to personal property unless resulting directly from conduct for which Nova Labs is legally responsible.

46. NOVA LABS EQUIPMENT AND PROPERTY

Nova Labs production equipment, technology and other property may include:

• cameras;
• lenses;
• drones;
• monitors;
• lighting;
• computers;
• storage media;
• sound equipment;
• rigs;
• stabilisers;
• batteries;
• production vehicles;
• specialist accessories;
• cases;
• communications equipment;
• other owned, rented or leased production assets.

No person may use, move, modify, disconnect, interfere with or operate Nova Labs equipment without authorisation.

Only appropriately authorised or instructed personnel may operate specialist equipment.

47. DAMAGE TO NOVA LABS EQUIPMENT OR PROPERTY

Where Nova Labs equipment or property is lost, stolen, damaged or destroyed because of negligent, reckless, intentional or unauthorised conduct by the client or a person for whom the client is contractually responsible, the client is responsible for the resulting direct loss to the extent permitted by law.

This may include:

• inspection costs;
• repair costs;
• replacement parts;
• full replacement cost where repair is commercially unreasonable or impossible;
• equipment rental required while damaged equipment is unavailable;
• data-recovery costs;
• freight and transport;
• specialist technician fees;
• reasonable direct costs required to restore production capability.

Where damaged equipment is rented or leased from a third party, the client may also be responsible for charges properly imposed on Nova Labs by the equipment owner where the damage was caused by the client or a person for whom the client is contractually responsible.

Nova Labs will provide reasonable supporting documentation for material reimbursement claims.

Reimbursement does not create ownership rights in the damaged equipment unless expressly agreed.

48. DAMAGE CAUSED BY CLIENT PERSONNEL, GUESTS OR THIRD PARTIES

The client is responsible, to the extent stated in the applicable agreement and permitted by law, for persons it invites, supplies, employs, contracts or authorises to participate in the production.

This may include:

• client employees;
• client-appointed models;
• client-appointed talent;
• guests;
• property personnel acting under client direction;
• suppliers selected by the client;
• contractors selected by the client;
• other participants introduced by the client.

Where such a person damages Nova Labs property or third-party production property through negligent, reckless, intentional or unauthorised conduct, Nova Labs may seek reimbursement from the legally responsible party and, where contractually appropriate, from the client.

The client must reasonably cooperate with Nova Labs in identifying the responsible person and documenting the incident.

49. DAMAGE TO CLIENT, LOCATION OR THIRD-PARTY PROPERTY

Nova Labs is not responsible for damage to a property, location, vehicle, artwork, furniture, equipment or other asset caused independently by:

• client personnel;
• property personnel;
• guests;
• models;
• talent;
• suppliers;
• independent contractors;
• other persons outside Nova Labs’ reasonable control.

Where Nova Labs personnel directly cause property damage through conduct for which Nova Labs is legally responsible, liability remains subject to the applicable agreement, insurance and liability provisions of these Terms.

50. INCIDENT REPORTING

Any material injury, safety incident, equipment damage, property damage, theft or loss connected to a production should be reported as soon as reasonably possible.

The parties must reasonably cooperate in:

• documenting the circumstances;
• preserving relevant evidence;
• identifying involved persons;
• notifying insurers where appropriate;
• limiting further loss.

No party should admit legal liability on behalf of another party without authority.

51. INSURANCE

Each party is responsible for maintaining insurance appropriate to its own activities where required by law or the applicable agreement.

Nova Labs may require evidence of insurance for productions involving:

• specialist vehicles;
• marine activity;
• aircraft;
• high-risk locations;
• stunts;
• specialist equipment;
• significant property exposure;
• other elevated production risks.

The client remains responsible for ensuring that properties, venues and client-controlled operations carry insurance appropriate to their activities.

52. RIGHT TO REFUSE OR STOP UNSAFE WORK

Nova Labs may refuse, pause, relocate, modify or stop any production activity where it reasonably believes conditions create an unacceptable safety, legal or property risk.

This may include unsafe:

• weather;
• structures;
• water conditions;
• transport;
• crowd conditions;
• equipment;
• operator behaviour;
• locations;
• working practices.

A reasonable safety decision does not constitute breach of contract.

53. COMPLIANCE WITH LAW

Each party remains responsible for compliance with laws and regulations applicable to its own operations.

Nova Labs may refuse instructions that would reasonably require unlawful, misleading, unsafe or unauthorised conduct.

54. LIABILITY

To the fullest extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses arising from an engagement, including loss of anticipated profit, opportunity or goodwill, except where such limitation is prohibited by law.

Subject to mandatory law and any different limitation stated in the signed agreement, Nova Labs’ aggregate contractual liability arising from a specific engagement will not exceed the fees actually paid to Nova Labs for the services directly giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

55. INDEMNITY FOR CLIENT-SUPPLIED MATERIALS AND INSTRUCTIONS

To the extent permitted by law, the client is responsible for claims arising directly from materials, instructions or representations supplied by the client where Nova Labs reasonably relied on the client’s authority to use them.

This may include unauthorised client-supplied:

• trademarks;
• imagery;
• footage;
• music;
• claims;
• personal data;
• intellectual property.

This does not apply to the extent a claim results from Nova Labs’ own unlawful conduct.

56. INDEPENDENT BUSINESS RELATIONSHIP

Nova Labs acts as an independent professional service provider.

Nothing in an engagement creates an employment relationship, legal partnership, joint venture, fiduciary relationship or agency authority unless expressly agreed otherwise.

57. ASSIGNMENT AND CORPORATE CHANGES

Neither party may transfer a material contractual obligation to an unrelated third party in a way that materially prejudices the other party without appropriate consent, except for lawful corporate restructuring, merger, acquisition or sale of substantially all relevant business assets where performance remains reasonably protected.

A change in client ownership, management or budget does not automatically cancel a contractual commitment.

58. SUBCONTRACTING

Nova Labs may use qualified production partners, crew members and specialist providers to perform portions of the engagement.

This does not remove Nova Labs’ responsibility for the services it has contractually undertaken to manage.

59. THIRD-PARTY PLATFORMS

Nova Labs may use Shopify, payment processors, file-transfer platforms, scheduling systems, cloud services and other technology providers.

Those providers do not become parties to the creative production relationship merely because their systems are used.

60. DATA AND PRIVACY

Personal information processed through enquiries, agreements, production planning, payments and client communications will be handled in accordance with applicable privacy law and Nova Labs’ applicable privacy notice.

Additional data-processing terms may apply where legally required.

61. NOTICES

Important contractual notices should be made in writing through the contact details stated in the applicable agreement.

Formal notices relating to termination, material breach or legal dispute should be clearly identified.

62. DISPUTE RESOLUTION

The parties should first attempt to resolve commercial disagreements through good-faith discussion between authorised representatives.

Nothing prevents either party from seeking urgent legal protection where reasonably necessary.

63. GOVERNING LAW

Unless the signed agreement expressly states otherwise, Nova Labs engagements and these Commercial Terms are governed by Belgian law.

The competent courts or any alternative dispute-resolution mechanism may be further specified in the signed agreement.

64. SEVERABILITY

Where a provision is unenforceable or invalid, it will apply only to the maximum extent legally permitted or be severed where necessary.

The remaining provisions continue to apply.

65. WAIVER

A party’s decision not to enforce a right immediately does not automatically waive that right.

66. ENTIRE COMMERCIAL UNDERSTANDING

The signed contract documents together form the commercial agreement between Nova Labs and the client.

Discussions or expectations not incorporated into those documents do not alter the agreed scope.

67. CHANGES TO THESE TERMS

Nova Labs may update these Terms for future engagements.

An update does not retroactively alter an already confirmed engagement unless the parties agree in writing or applicable law requires otherwise.

68. SURVIVAL

Provisions intended by their nature to continue after delivery, expiry or termination remain effective.

This includes provisions concerning:

• payment;
• reimbursements;
• intellectual property;
• usage rights;
• confidentiality;
• liability;
• damage;
• portfolio rights;
• dispute resolution;
• governing law.

69. CONTACT

Nova Labs

For commercial and contractual matters:

adriana.kasanda@novalabsstudio.com

Enterprise / VAT number:
BE0791823470

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