Privacy policy
PRIVACY POLICY
Last updated: August 25, 2026
Nova Labs respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Nova Labs collects, uses, shares and protects personal information when you visit novalabsstudio.com, submit an enquiry, communicate with us, enter into a production or creative partnership, or otherwise use our website and services.
Nova Labs uses Shopify to host and operate its website and online checkout infrastructure.
- WHO WE ARE
Nova Labs is a creative production company providing campaign films, commercial photography, short-form content, visual strategy, brand storytelling and related creative production services.
For the purposes of applicable data protection law, Nova Labs is the controller of the personal information described in this Privacy Policy.
Company: Nova Labs
Enterprise and VAT number: BE0791823470
Email: adriana.kasanda@novalabsstudio.com
Telephone: +32 468 35 73 87
- PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Nova Labs, we may collect:
• Contact and professional information, including your name, company, professional role, business address, email address and telephone number.
• Enquiry and project information, including information about your brand, property, campaign, objectives, budget, locations, timelines and production requirements.
• Contract and transaction information, including proposals, agreements, selected services, invoices, payment status and transaction records.
• Payment information processed through Shopify or authorised payment providers. Nova Labs does not intentionally store complete payment-card details.
• Communications, including emails, contact-form submissions, meeting notes, feedback, approvals and other correspondence.
• Website and device information, including IP address, browser, device, approximate location, pages visited, referral source and interaction data.
• Account information where customer-account functionality is enabled.
• Business-development information, including publicly available professional contact details, employer, professional role, source of the information, communication history and outreach status.
We do not intentionally collect sensitive personal information unless it is necessary for a specific production and provided with an appropriate legal basis.
- HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you when you contact us, submit an enquiry, schedule a meeting, purchase a service, enter into an agreement or provide project information.
• Automatically through our website, Shopify, cookies and similar technologies.
• From service providers supporting our website, communications, payments, analytics, scheduling or production operations.
• From publicly available professional sources, company websites, professional directories, industry platforms, referrals and business partners where relevant to legitimate business development.
- HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Respond to enquiries and prepare proposals, creative directions and production recommendations.
• Enter into, administer and perform contracts.
• Process payments, maintain financial records and manage invoicing.
• Plan, produce, deliver and support creative productions and partnerships.
• Communicate about projects, timelines, approvals and deliverables.
• Operate, protect, maintain and improve our website and services.
• Prevent fraud, misuse, security incidents and unlawful activity.
• Maintain professional relationships and send relevant B2B communications.
• Send marketing communications where permitted by law.
• Comply with accounting, tax, regulatory and legal obligations.
• Establish, exercise or defend legal claims.
We rely on one or more of the following legal bases:
• Performance of a contract or steps requested before entering into a contract.
• Compliance with legal obligations.
• Nova Labs’ legitimate interests in operating, protecting and developing its business and maintaining relevant professional relationships.
• Your consent where consent is required, including for certain cookies or marketing activities.
You may object at any time to business-development or direct-marketing communications.
- COOKIES AND ANALYTICS
Nova Labs and its service providers, including Shopify, may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website performance and, where enabled and permitted, support analytics or advertising.
Strictly necessary technologies may operate without consent where permitted by law. Non-essential cookies are used only in accordance with the consent choices available through our cookie banner.
You can review or change your cookie preferences through the Cookie Preferences link on the website.
- HOW WE SHARE PERSONAL INFORMATION
We may share personal information only where reasonably necessary with:
• Shopify and authorised payment providers.
• Website hosting, IT, cloud-storage, analytics, communication and security providers.
• Professional advisers such as accountants, legal advisers and insurers.
• Selected production partners, crew members, studios, locations, talent agencies, travel providers and other suppliers where required for an agreed production.
• Authorities, courts or regulators where disclosure is legally required.
• A successor or relevant adviser in connection with a merger, restructuring, acquisition or transfer of business assets.
Service providers acting on our behalf may process information only for the services they provide and subject to appropriate contractual obligations.
Nova Labs does not sell personal information for monetary compensation.
- SHOPIFY
Our website and checkout infrastructure are hosted by Shopify.
Information submitted through the website may be processed by Shopify and its authorised service providers in countries outside your country of residence.
Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process information from your interactions with Nova Labs, Shopify and other merchants to provide and improve those services.
More information is available in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can learn about rights relating to Shopify’s processing through the Shopify Privacy Portal:
https://privacy.shopify.com
- INTERNATIONAL DATA TRANSFERS
Some service providers may process personal information outside the European Economic Area.
Where required, Nova Labs relies on recognised safeguards such as adequacy decisions, the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms.
- DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods depend on factors including:
• The duration of an enquiry, production or partnership.
• Our continuing professional relationship with you.
• Contractual, accounting and tax-retention obligations.
• Security and dispute-resolution requirements.
• Whether consent has been withdrawn or an objection has been made.
Information may be retained for longer where necessary to establish, exercise or defend legal claims or comply with applicable law.
- SECURITY
Nova Labs uses reasonable organisational and technical safeguards designed to protect personal information.
No online transmission or storage system can be guaranteed to be completely secure. Please do not send highly sensitive or confidential information through unsecured channels.
- YOUR RIGHTS
Depending on applicable law, you may have the right to:
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Withdraw consent where processing relies on consent.
• Receive certain information in a portable format.
• Lodge a complaint with a competent data protection authority.
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact:
adriana.kasanda@novalabsstudio.com
We may request information necessary to verify your identity before processing your request.
- MARKETING AND BUSINESS COMMUNICATIONS
You may unsubscribe from promotional emails through the unsubscribe option contained in the communication or by contacting us directly.
If you object to receiving professional outreach from Nova Labs, we will record your preference so that we can respect it in the future.
Opting out of marketing does not prevent Nova Labs from sending communications necessary to administer an enquiry, contract, payment or active production.
- THIRD-PARTY LINKS
Our website may link to websites and platforms operated by third parties. Nova Labs is not responsible for the privacy, security or content practices of those third parties. Their own policies apply when you interact with them.
- CHILDREN
Nova Labs provides professional creative services and does not knowingly collect personal information from children through its website.
If you believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.
- CHANGES TO THIS POLICY
Nova Labs may update this Privacy Policy to reflect changes to its services, technology, legal obligations or processing activities.
The current version will be published on this website with an updated revision date.
- QUESTIONS AND COMPLAINTS
Questions, privacy requests or complaints may be sent to:
Nova Labs
adriana.kasanda@novalabsstudio.com
+32 468 35 73 87
Enterprise and VAT number: BE0791823470
You may also lodge a complaint with the Belgian Data Protection Authority or another competent supervisory authority:
https://www.dataprotectionauthority.be